Return Policy

Refund Policy & Warranty Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). other than as permitted by law, DICI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. for a full understanding of your rights you should consult the laws of your country, province or state.

Other distributors, suppliers, or resellers may provide their own warranties to you. If you don’t purchase from DICI directly, please contact them for further information. 

Limited Lifetime Warranty period

Motor – Limited Lifetime Warranty

If any part of your ceiling fan motor fails during your ownership of the fan due to a defect in material or workmanship, as determined solely by DICI, DICI will provide you with a replacement fan free of charge.* The foregoing limited warranty applies only to the motor itself and does not apply to electronic controls – such as remote control transmitters, remote control receivers, or capacitors – used in conjunction with the motor. Such electronic control items are included in the one-year limited warranty below.

 

Other – One-Year Limited Warranty

Except as otherwise indicated throughout this warranty, if any part of your DICI ceiling fan fails at any time within one year of the date of purchase due to a defect in material or workmanship, as determined solely by DICI, DICI will provide a replacement part free of charge.*

 

Light Kits – Warranty May Vary

Light kits are included in the one-year limited warranty. However, you may qualify for additional warranty coverage if your fan includes the following:

  • LED Light Kit Modules – Three-Year Limited Warranty.

If your LED light kit module or LED bulbs (not including glass components) fail at any time within three years of the date of purchase due to a defect in material or workmanship, as determined solely by DICI, DICI will provide a replacement free of charge.*

* If no replacement product/part can be provided for your fan within 45 days, we will provide a comparable or superior replacement product/part at the sole discretion of DICI.

Replacement/Maintenance

Exclusions

DICI’s warranty does NOT apply to:

  • Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricanes and such)
  • Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
  • Non-quality related issues
  • Items purchased from unauthorized resellers
  • Used for special applications other than normal consumer use
  • Lost /stolen/free/refundedproduct
  • Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
  • Not able to provide valid proof of purchase

How to claim a warranty?

Feel free to contact our customer service team at support@kbsceilingfan.com.

Refund

We offer a 45-day hassle-free money-back guarantee. This only applies to products purchased directly from DICI. For all other purchases, please contact the third party you purchased from directly and follow their return/refund policy.

Return Address
The specific return address will be provided after you contact us. Please reach out to our customer service team before sending any returns.

Refund Process
Refunds will be processed within 3-7 days after we receive the returned item.（Please note: original shipping charges are non-refundable.）

Please note 45-Day money-back guarantee is not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders cannot be refunded during transportation.

Valid Proof of Purchase

  • Order number of purchases made through DICI direct.
  • Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to item was originally shipped to).

*The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg. a Short video) depicting the defect will be required.

Return Policy & Shipping Charges


We offer a 60-day hassle-free return policy for products purchased directly from kbsceilingfan.com.

Return Conditions:

Customer Responsibility:

  • Customers are responsible for return shipping costs in all cases, unless the product is confirmed to be defective.
  • Defective Product: If a product is confirmed defective, we will provide a pre-paid return shipping label at no cost.
  • Voluntary Returns: DICI MALL does not cover return shipping for voluntary returns, including change-of-mind or incorrect orders.
  • We recommend using a trackable shipping method for all returns. DICI MALL is not responsible for items lost or damaged during return shipping.

Return Shipping Charges:

  • Customers are responsible for return shipping costs in all cases unless the product is confirmed to be defective. In the case of a confirmed defect, we will provide a pre-paid return shipping label.
  • DICI MALL does not cover return shipping for voluntary returns, including change-of-mind or mistaken orders.
  • We recommend using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

The return address will vary depending on your order details and location. Please contact our support team to confirm the correct return address before shipping any item back.
📧 Email: support@kbsceilingfan.com